As our salon & treatments have become increasingly popular and as a result we often have a list of clients awaiting cancellations. Unfortunately we are often let down by last minute non-arrivals. This gives insufficient time to notify clients on the waiting list - It could be you!
We do send texts to all clients the day before their appointment as a reminder, we would be grateful if you could supply the salon with your mobile telephone number.
We must insist that at least 24 hours notice is given for cancellations, change of treatment or rather reluctantly, but in line with other salons, we will implement a charge for non-arrival/late cancellation. Cancellation or change of treatment times less 24 hours of your booking will incur a charge of 50% of the full treatment value. If you fail to show for the appointment, your treatment(s) will be charged at full cost. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure. Please help us maintain our competitive prices by providing the required notice of cancellation.
As we run on a tight appointment system, if you arrive late for your appointment we will reserve the right to reduce the treatment time and only if totally necessary ask you to re-book it.
Thank you for your consideration.
We reserve the right to request a 50% deposit to secure your booking which may be paid over the telephone using your debit or credit card.
Gift Vouchers are non refundable and are valid for 3 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for services only Tuesday to Saturday. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers.
Treatments can be paid for with cash or card ONLY.